Terms of Service

1. About AI-Move

• Platform Role AI-Move is a marketplace and technology provider. We are not a move company and do not employ drivers or moving crews.
• Move Partners The move service itself is provided by independent third-party companies ('Move Partners').
• Payments AI-Move does not collect or process move payments on behalf of Customers; payment for move services is settled directly between the Customer and the Move Partner according to the terms they agree upon.
• Financial Interest AI-Move's sole financial interest is the platform commission charged to Move Partners upon successful booking confirmation.

2. Eligibility and Registration

• Minimum Age You must be at least 18 years old to use AI-Move.
• Accuracy You must provide accurate and complete information during registration.
• Responsibility You are responsible for all activity on your account and the security of your login credentials.
• Business Accounts Business accounts must be registered by an authorized representative of the company.
• Account Suspension AI-Move reserves the right to suspend or terminate accounts that provide false information or violate these terms.

3. Conditions for Customers

• Data Responsibility You are responsible for the accuracy of all information in a move request, including addresses, item descriptions, dimensions, weights, declared values and access conditions. Material discrepancies between your submission and the actual items presented for move may result in price revision or rejection by the Move Partner, for which AI-Move assumes no responsibility.
• Dangerous or High-Value Items You must declare any dangerous, fragile or high-value items at the time of booking. Failure to declare releases AI-Move and the Move Partner from any liability for any resulting loss or damage.
• Binding Price Acceptance Price confirmation occurs during your booking session. Once you confirm a price estimate, that price is final and will not be modified at any later stage — it is the exact price that will be presented to Move Partners and on which the contract will be based. Your confirmation constitutes an irrevocable offer to engage a Move Partner at this price for the scope of move as described and confirmed by you during the session. You cannot subsequently reduce the agreed price or scope without the express written consent of the assigned Move Partner.
• No Fees Charged by AI-Move AI-Move does not charge any fees to Customers. The platform is free for Customers at all stages of the booking process. Payment for move services is made directly between you and the Move Partner according to any payment method agreed between you (such as cash, bank transfer or other). AI-Move is not a party to this payment agreement and assumes no responsibility for it.
• Cancellation Rights You can cancel your booking at any time before providing your final Move Partner confirmation without any charge from AI-Move. Once you have provided your final confirmation, the move contract is formed directly between you and the Move Partner. Any cancellation after this point must be arranged directly with the Move Partner.
• Post-Confirmation Responsibilities Once your final confirmation has been given and the move contract has been formed between you and the Move Partner, any change in scope, destination, schedule, items list, payment conditions or any other condition of move are matters arising exclusively between you and the Move Partner. AI-Move is not a party to any post-confirmation modifications and accepts no responsibility for agreements reached, fees incurred or disputes arising between you and the Move Partner after contract formation.

4. Conditions for Move Companies

• Legal Obligations Maintain all required business licenses, insurance (goods and third-party liability) and certifications for move services in Switzerland.
• Accurate Information Provide accurate and up-to-date information about vehicle capacity, service areas, fleet details and availability.
• Data Access Access customer media and data only for the purpose of planning and executing the assigned move.
• Professional Service Perform accepted work in a professional, safe and timely manner.
• No Platform Circumvention Do not contact customers outside the AI-Move platform to negotiate alternative arrangements for work sourced via AI-Move.
• Professional Conduct Maintain professional conduct and minimum service rating as specified in the supplier dashboard.
• Binding Work Acceptance By accepting a job offer presented via the AI-Move platform, you ('Move Partner') enter into a binding, absolute and irrevocable commitment to perform the move as described in the job specification at the confirmed price. Acceptance is final. Cancellation of a job confirmed by the Move Partner is not permitted under any pretext. Failure to perform a confirmed job constitutes a material breach of these terms and will result in immediate suspension or permanent termination of your AI-Move account, loss of any pending commission credits, and may expose you to direct liability to the Customer.
• Platform Commission AI-Move charges a platform commission exclusively to Move Partners. The commission becomes due and payable to AI-Move when the Customer provides their final booking confirmation. By accepting a job, you expressly acknowledge and accept AI-Move's right to this commission as of the Customer's final confirmation, regardless of any subsequent events between you and the Customer.
• Direct Customer Payment Payment for move services is collected by you directly from the Customer according to any payment method mutually agreed between you and the Customer (including cash, bank transfer or other). AI-Move does not process, hold or guarantee Customer payments for move services. You are solely responsible for the agreement, invoicing and collection of your move fees from the Customer.
• Post-Confirmation Direct Contract Following double confirmation by you and the Customer, the move contract is formed directly and exclusively between you and the Customer. You are entirely and solely responsible for performing the move, safeguarding the Customer's goods while in your care, complying with all applicable Swiss move regulations and resolving any dispute or claim arising from the move. AI-Move is not a party to this direct contract and accepts no responsibility for your performance or any dispute arising between you and the Customer after confirmation.
• Responsibility for Goods Move Partners are entirely responsible for any loss or damage to the Customer's goods occurring while in their care. Proof of valid goods and third-party liability insurance must be provided to AI-Move on request and must remain valid at all times while the Move Partner is active on the platform.

5. AI Estimation and Pricing

• Multiple Dates When multiple move dates are available, different price estimates may be presented for each date. The Customer selects a date and confirms the corresponding price. Choosing a different date may result in a different price.
• Final and Binding Price Once the Customer confirms a price during the booking session, that price is final and binding. It cannot be modified by AI-Move, the Customer or the Move Partner at any later stage except in the cases provided below.
• Continuous Improvement AI-Move continuously improves the accuracy of AI estimation and is not responsible for differences between indicative estimates shown during the session and the price the Customer ultimately chooses and confirms.
• Discrepancies Discovered by Partner If a Move Partner, after reviewing the confirmed job, identifies material discrepancies between the information submitted by the Customer and the actual move needs — such as undeclared items, incorrect dimensions or weights, previously undeclared access complications, or items that cannot be legally or safely moved — the Partner may: (a) propose an additional cost adjustment to reflect the actual needs, (b) exclude certain items from the agreed move scope, or (c) reject the job entirely. The Customer will be informed of any proposed adjustment and may accept or reject it before the booking continues. AI-Move is not a party to any discrepancy, adjustment, exclusion or rejection raised by a Move Partner and assumes no responsibility for it.

6. Booking Confirmation Flow

• Placing Your Order You provide AI-Move with the details and information about your move. Our system analyzes the submitted data and generates a price estimate accordingly. If you confirm the price, that confirmation is binding and final. However, if the information provided proves to be imprecise or incomplete, the Move Partner reserves the right to adjust the price within a reasonable margin to reflect the actual move requirements.
• Partner Matching Following your price confirmation, AI-Move identifies the most suitable available move partner and presents them with your confirmed job. The price you confirmed is presented to the partner as-is and is not subject to negotiation.
• Partner Acceptance If the partner accepts your job, AI-Move notifies you with the matched company's details. The partner's acceptance is absolute and irrevocable — they are unconditionally committed to performing your move at the confirmed price.
• Your Final Confirmation You can review the matched partner's profile and ratings before making your decision. If you confirm the matched partner, a legally binding move contract is formed directly between you and the Move Partner. This is the last point at which you can cancel without any charge from AI-Move. From this point, AI-Move is not a party to the move contract. Payment for the move is settled directly between you and the Move Partner.
• Your Right to Decline You have the right to decline a proposed partner before providing your final confirmation. In that case, AI-Move will seek another suitable match and present you with an alternative. You may also cancel your booking entirely at any point before your final confirmation without any charge from AI-Move.

7. Post-Confirmation: Direct Contract and Risk Allocation

• Post-Confirmation Risk Allocation From the moment of double confirmation, the following risks and responsibilities are allocated exclusively between the Customer and the Move Partner, with no responsibility being imputable to AI-Move: any change, addition or modification to the agreed scope of move; loss, theft or damage to the Customer's goods (responsibility of the Move Partner via mandatory goods insurance); delays, deficiencies in performance or non-performance of the service; any dispute, claim or legal proceeding; post-confirmation cancellations by the Customer and any refund or compensation arrangements agreed between the Customer and the Move Partner; any renegotiation of price, scope or payment method agreed between the parties after confirmation.
• Non-Refundable Commission AI-Move's commission is earned in full by the Move Partner's acceptance and becomes due upon the Customer's final confirmation. It is non-refundable regardless of any subsequent cancellation, dispute, partial performance or variation. Neither party may seek to recover the commission or request a reduction based on any post-confirmation event.
• Non-Circumvention The Customer and Move Partner expressly undertake not to circumvent AI-Move's right to commission by cancelling a confirmed booking and reorganizing the same or substantially similar move outside the platform. Any such circumvention constitutes a material breach of these terms and authorizes AI-Move to claim its full commission calculated on the confirmed price, plus reasonable legal and enforcement fees, from the offending party or parties.

8. Platform Commission and Fees

• Commission Rate The platform commission rate applicable to each Move Partner is indicated in their supplier dashboard and in their individual partnership agreement with AI-Move.
• Commission Timing The commission becomes due from the Move Partner when the Customer provides their final booking confirmation.
• Commission Payment The commission is automatically deducted by AI-Move directly from the payment method provided by the Move Partner.
• No Processing of Customer Payments AI-Move does not process, hold or manage Customer payments for move services. Customers pay Move Partners directly according to any method agreed between them.
• Currency and VAT All commission amounts are denominated in Swiss francs (CHF), inclusive of applicable Swiss VAT.
• Non-Refundability AI-Move's commission is non-refundable once the Customer's final confirmation has been provided, regardless of any subsequent events between the parties, except for AI-Move's direct fault.

9. Cancellations

• Cancellation by Move Partner Once a Move Partner has accepted a job, cancellation is not permitted under any pretext. This is an absolute prohibition. A Move Partner who fails to perform a confirmed job will be in material breach of these terms and will be subject to immediate suspension or permanent termination of their AI-Move account, loss of any pending commission credits, and possible direct liability to the Customer.
• Cancellation by Customer — Before Final Confirmation Customers may cancel their booking at any time before providing their final confirmation without any charge or penalty from AI-Move. This includes cancellations made after price confirmation and after a Move Partner has accepted. The booking is simply removed and no obligations arise on either side.
• Cancellation by Customer — After Final Confirmation Once the Customer has provided their final confirmation and the move contract has been formed, AI-Move is no longer involved in the booking relationship. Any cancellation after this point must be arranged directly and exclusively between the Customer and the Move Partner. The parties are free to agree any cancellation conditions between themselves. The Move Partner is not required to refund any payment already made or agreed, and any refund or compensation agreed is a matter arising exclusively between the two parties. AI-Move assumes no responsibility for the outcome of such arrangements.
• Post-Confirmation Disputes Disputes concerning quality of move, damaged goods or incomplete delivery must be raised directly with the Move Partner. AI-Move may provide a communication channel on the platform to facilitate this but is neither mediator, arbitrator, nor responsible party in such disputes.

10. Acceptable Use

• Prohibitions Submit false, misleading or fraudulent move requests; upload illegal, offensive or harmful content; circumvent AI-Move's commission by arranging or rearranging move directly with a Move Partner found via AI-Move; attempt to access, reverse engineer or disrupt AI-Move's AI systems or platform infrastructure; move illegal items, hazardous materials, weapons or items prohibited by Swiss law.

11. Intellectual Property and Confidentiality

• Intellectual Property All platform software, AI models, design, trademarks and content are owned by OJ Digital Solutions or its licensors. You may not reproduce, distribute or create derivative works without our written consent.
• License for Media By uploading photos and videos to AI-Move, you grant us a limited, non-exclusive license to process this media solely for the purpose of providing AI estimation services and move matching.
• Personal Data We collect and process your personal data in accordance with our privacy policy.

12. Limitation of Liability

• Liability Exclusions Loss or damage to items during move — this is solely the responsibility of the Move Partner and is covered by their mandatory goods insurance; delays, deficiencies in performance or non-performance by Move Partners; differences between AI price estimates and final agreed prices; service interruptions due to circumstances beyond our control (force majeure); any dispute, claim, additional fees, damages or losses arising between the Customer and Move Partner after double confirmation; the accuracy of information provided by Customers or Move Partners on the platform; any indirect, consequential, incidental or punitive damages arising from use of the platform or move services organized through it.
• Liability Cap AI-Move's total aggregate liability to any Move Partner, to the fullest extent permitted by Swiss law, shall not exceed the total amount of platform commission paid by that Move Partner to AI-Move in the 12 months preceding the claim. As AI-Move charges no fees to Customers, AI-Move's aggregate liability to any Customer shall not exceed 500 CHF.
• Mandatory Liability Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory Swiss law, including liability for gross negligence or intentional misconduct by AI-Move.

13. Governing Law and Dispute Resolution

• Jurisdiction Any dispute arising from these terms or use of AI-Move shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.
• Amicable Resolution Before engaging in formal proceedings, we encourage users to contact us directly to seek amicable resolution.

14. Modification of Terms

15. Contact